Our Team
Kulbir Kandola
Managing Director
BSc Hons, M.A in Social Work, CQSW
Kulbir’s commitment and devotion to care then led her to purchase her own nursing home in 1996 and has built up a highly reputable nursing home care business in the Midlands with emphasis on highest quality of care. Her priority has always been to offer high levels of personal care in a homely, luxurious environment. Kulbir takes a close interest in the management of all her nursing homes to ensure that residents remain the number 1 priority at all times and that they are well looked after by friendly, genuinely caring staff.
Pauline Steed
Home Manager
My name is Pauline Steed. I qualified as a Registered General Nurse in 1994. I have been a Nurse for over 30 years and completed my NVQ Level 5 leadership in management. I have experience in neurosurgery, district Nursing, oncology, Medicine, and care home management for 6 years. My passion has always been in the care of the elderly, promoting dignity, independence and person-centered care. My commitment to high quality care delivery has enabled me to lead by example and develop and continually improve and monitor care standards
I joined Conifers in March 2025 as Home Manager. I enjoy social interaction with the staff team and together we create a happy, caring and nurturing environment for all our residents. Our ethos is to involve the residents in making decisions in their care.
I have an open-door policy to enable us to build a trusting and caring relationship with our residents and families.
Managers
The Home Manager is supported by a Deputy Manager and a Clinical Manager. We have a full time Training Manager who delivers an extensive training programme to all staff. The management team is supported by an Office Manager and an Accounts Manager. The Manager can be contacted by emailing office@conifersnursinghome.co.uk.
Care Team
We have a team of highly qualified, experienced and compassionate nursing staff, care team leaders and care assistants. Our staff are chosen for their caring attitudes, compassion and like to go the ‘extra mile’ for their residents. Resident and relative feedback repeatedly praises staff for their passion and commitment to their residents.
All care staff are required to complete the Care Certificate as a minimum standard. The Care Certificate is an agreed set of a minimum of 15 standards that sets out the knowledge, skills and behaviours expected of the role of a Carer. We have a full-time activities coordinator who organises activities in line with the requirements of the residents.
Hospitality Services
We have a team of staff in the catering department led by the Head Chef. The Head Housekeeper manages a team of housekeepers and laundry staff. We have a full-time Maintenance Manager to ensure the Home is maintained to a high standard at all times and we employ a part-time gardener so that the grounds are well maintained. All staff ensure high standards of service are provided to our residents at all times.
Supervision
Staff are regularly supervised on duty and we provide good staffing levels to make sure that the high standards of care are maintained. Each member of staff has a regular formal meeting with a manager to review their performance and to consider any ideas they may have. Everyone receives an annual appraisal with the Home Manager. The Home has been awarded Investors in People accreditation which is a national standard measuring the quality of supervision and management of staff. The Investors in People accreditation is reviewed every three years to ensure the Home continues to comply with the IIP Standard.
Training
We provide regular training to maintain and improve standards, and to ensure staff skills and knowledge are kept up-to-date. New staff complete a comprehensive induction course. The majority of the training is delivered by our Training Manager and external training is provided where needed. The nurses attend regular clinical updates.
