Our Team
Kulbir Kandola
Managing Director
BSc Hons, M.A in Social Work, CQSW
Kulbir’s commitment and devotion to care then led her to purchase her own nursing home in 1996 and has built up a highly reputable nursing home care business in the Midlands with emphasis on highest quality of care. Her priority has always been to offer high levels of personal care in a homely, luxurious environment. Kulbir takes a close interest in the management of all her nursing homes to ensure that residents remain the number 1 priority at all times and that they are well looked after by friendly, genuinely caring staff.
Anna Whitehouse
Home Manager
Hi. My name is Anna Whitehouse. I became the Home Manager at Conifers in May 2024, having previously worked here as a Deputy Manager for 3 years. I am very pleased to be back!
I have been a Registered General Nurse for over 20 years. I have a BSc Hons in Health Studies, NVQ Level 5 in Leadership and Management and Mentorship in Nursing Practice. I have also completed Lead to Succeed and Rise programme with My Home Life. After having worked in the NHS in various settings, I started work in the Care Sector in 2012.
At Conifers we have a wonderful team of staff, and I am a firm believer that when you have a happy staff team, the positivity spreads to everyone. We receive lots of comments about how homely our home is, and that the atmosphere is warm and welcoming. We focus on getting to know your loved ones to ensure we deliver person-centred care with family and friends’ involvement. Regular consultations with the residents with care planning are essential to ensuring high standards of care and making our residents’ stay here as close to home-to- home as possible. It is always so lovely to hear the laughter in the corridors when staff and the people that we support are interacting with one another. There is strong ethos here to treat people how you would like to be treated yourself, encouraging independence, individual choice and preferences.
We are always here to help with any questions or queries you may have as I have an Open-Door policy. I look forward to welcoming you to our home.
Managers
The Home Manager is supported by a Deputy Manager and a Clinical Manager. We have a full time Training Manager who delivers an extensive training programme to all staff. The management team is supported by an Office Manager and an Accounts Manager. The Manager can be contacted by emailing office@conifersnursinghome.co.uk.
Care Team
We have a team of highly qualified, experienced and compassionate nursing staff, care team leaders and care assistants. Our staff are chosen for their caring attitudes, compassion and like to go the ‘extra mile’ for their residents. Resident and relative feedback repeatedly praises staff for their passion and commitment to their residents.
All care staff are required to complete the Care Certificate as a minimum standard. The Care Certificate is an agreed set of a minimum of 15 standards that sets out the knowledge, skills and behaviours expected of the role of a Carer. We have a full-time activities coordinator who organises activities in line with the requirements of the residents.
Hospitality Services
We have a team of staff in the catering department led by the Head Chef. The Head Housekeeper manages a team of housekeepers and laundry staff. We have a full-time Maintenance Manager to ensure the Home is maintained to a high standard at all times and we employ a part-time gardener so that the grounds are well maintained. All staff ensure high standards of service are provided to our residents at all times.
Supervision
Staff are regularly supervised on duty and we provide good staffing levels to make sure that the high standards of care are maintained. Each member of staff has a regular formal meeting with a manager to review their performance and to consider any ideas they may have. Everyone receives an annual appraisal with the Home Manager. The Home has been awarded Investors in People accreditation which is a national standard measuring the quality of supervision and management of staff. The Investors in People accreditation is reviewed every three years to ensure the Home continues to comply with the IIP Standard.
Training
We provide regular training to maintain and improve standards, and to ensure staff skills and knowledge are kept up-to-date. New staff complete a comprehensive induction course. The majority of the training is delivered by our Training Manager and external training is provided where needed. The nurses attend regular clinical updates.
