“..standards of care had been
maintained to a high level and
service users were well cared for.”
“..relatives spoke highly of the
quality of care.”
“Service users were treated with
dignity and respect...”
“The home had a relaxed and
“Activities were broad and
service users were enabled to make
their own choices in their
“..the home continued to provide
a range of activities to meet the
needs of the service users.”
“..beautifully decorated home
with a high standard of quality
furnishings and fittings.”
“..a high degree of expressed
individuality in each of the
"..a wholesome, varied and
"..individual requests from
service users for specific food
items... were actioned."
"Managers are supportive, effective
and use coaching to encourage the
development or honing of skills."
"The General Manager consciously
works a shift 'on the floor'
each week This is an
excellent and effective way to
conduct observational reviews of
"Service users were well cared
for by numbers of qualified staff
that were competent and trained to
carry out their jobs."
"The commitment to training
within the home was evident.."
"Service users felt that they
were listened to and action to
resolve the issues."
"Staff meetings are held at
regular intervals in which staff are
encouraged to participate in full.."
were encouraged to continue with
their individualised lifestyle.”